Suruchi Anand, Co-founder & CEO (MBA with 7 years of exp in top MNCs like E&Y, Northern trust etc.), Ajin Abraham, Co-founder is well known name in application security and acts intermediately between Operations & technology Karunjay Anand,Advisor- Mtech Jadavpur university & around 8 years of exp handles the partnership and promotion of company.
vLokal enables ecommerce through strategic hubs, integrated customer care and hyper local deliveries. We integrate partner ecommerce platform into our smart IT systems through an API to provide white label customer care and fulfillment. vLokal handles complete life cycle of customer interaction, pickup, drop, cash on delivery etc., for the partners
How are we different?
Our unique model of strategic hubs, customer care and hyper local delivery is helping our partners to achieve SLAs of over 99 percent, which is way ahead of industry average. This is not only efficient, but also saves considerable cost and investment of ecommerce partners. Our proven model is highly scalable and we have done over 30,000 deliveries.
vLokal Delivery Application
Homegrown application for Maintaining orders, tracking deliveries, generating reports etc
Enters update about the order he is assigned with
Our partner will be able to manage their orders and track statuses and delivery information in realtime.
vLokal representative login where our operator is having a birds eye view on all orders that is in process and keep track of any exceptions happening in ongoing orders to act proactively.