• Bangalore, India
  • Human ResourcesRecruitment/Jobs, Human Resources, staffing firm

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Quality Analyst Software Engineer
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Chandigarh, India
quality assurance, 0-2 yrs of Experience

Job Description
Experience in call monitoring, call auditing, and call barging.
Should be able to communicate effectively orally as well as in writing.
Audit calls of the agents on regular basis.
Provide feedback to agents based on audits.
Tracking performance for agents by regular audits and feedback.
Meet the audit targets on daily and weekly basis with 100% feedback.
Conducting quality sessions on regular basis.
Conducting refreshers for floor and new agents.
Handling client calibration to ensure minimum variance.
Combining all feedbacks and analyzing the areas of improvement and defining action plan to ensure maximum improvement.
Setting out quality standards for various operational areas and ensuring adherence to quality standards by conducting quality audits & calibrating the scores with quality team.
Ability to meet deadlines & adapt to the changing needs of the project
Self starter and able to work independently with minimal supervision.
To assist new members of the team by updating knowledge & bridge process gaps.
Provide feedback to the Team Lead(s), Operations Manager & Trainer(s).

Apply url: http://yoscv.com/jobs/Quality+Analyst/J3J0WK77XL4SB9SX87P/Information+Technology

Team Summary

Puneet is the Central nervous system of Yoscv. He heads the operations of Yoscv and he has 4 years of prior experience. Puneet is a quirky mix of old world charm with a passion for latest technology and high end gadgets!

Worked 5 years with international organisations and individuals as consultant, with a track record of on-time and on-budget projects.


Founding Team

Puneet Saharey


Founder & CEO at Yoscv Founder & CEO at PAC Developers


PAC Software Developers Pvt Ltd (2013 - present)

Mittal Clothing (2013 - 2015)
Project Manager

Product/Service Summary

Yoscv is conceptualized based on the several recruitment challenges faced by the hiring managers. We intend to minimize the gap between the real requirements and the CVs shared by the agencies. By doing so, the efforts of the interviewer are significantly reduced and there by the hiring cycle

Product/Service Descriptions