2-Wheeler service & repair market is worth approximately Rs. 20,000 Cr. Two types of players operate in this market: 1) Authorised Service Centre - which are very expensive, with questionable quality and least bothered about customer convenience; 2) Local roadside shops - where quality takes the backseat and one is never sure of what kind of parts are being used. There is a clear need for a player that addresses these customer needs (Convenience, Quality, and Genuine parts) in a holistic manner. ZapWheels aims to address these needs and provide a superior customer experience by merging the traditional service & repair with new age digital technologies.