• Bangalore, India
  • MarketingSales, Enterprise Software, Consumer Internet, Consulting, SaaS

Technology and Sales Consultants for Disruptive Technology Solutions.

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Technical Account Manager Sales & Marketing
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Bangalore, India
api integration, Javascript , Saas

Job Description
Technical Account Manager - Bangalore

Position Overview

As a Technical Account Manager, you will be responsible for handling the end-to-end configuration of Zastraa's product suite for new customer accounts and configure the software to meet the customers business needs. The ideal candidates need to have a strong background in configuring business software applications, can handle multiple configurations at one time and enjoy working in a collaborative team environment.

Primary point of contact to the client and managing end to end Implementation process.
Set-up calls with customers to discuss status and open technical issues.
Identify and resolve any technical issues that our customers face throughout the implementation process.
Manage technical support over email, live chat and phone.
Understanding the Business requirement documents. Approved by the client and the Sales Team and configure the solution to meet the customer needs.
Manage, incorporate, test and deploy integration and/or customization requirements from the client.
Manage multiple implementations of small, medium and large size customers within the time allotted for each project
Manage all configuration communications externally and internally.
You will be managing the complete ticket life cycle (end to end), with responsibility for troubleshooting (including setup and management of customer troubleshooting sessions with engineering), communicating updates, workarounds, and resolutions to customers until the issue is resolved.
Maintain a current and thorough understanding of the product functionality
Train and assist the client in achieving 100% adoption of the features and functionalities of the solution.
Establish effective working relationships with all customers, partners and co-workers. 
Collaborate & work closely with all teams in resolving complex support issues.
Minimum Qualifications
3 to 5 years experience in Technical Implementation and Support, supporting International clients.
Prior experience, Strong knowledge supporting/Implementing Video Conferencing Solutions and other similar cloud based services.
Technical knowledge on solution routing & switching products
Working knowledge of web-based / Cloud-based (SaaS) applications would be considered an advantage.
Strong computer application skills, customer delivery experience, managing projects related to business software such as ERP, CRM, SAAS applications 
Excellent written and verbal English language with strong interpersonal and communications skills and ability to build quality customer relationships.

Bachelors/Masters in a technical field (CS/EE preferred) or equivalent.

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Team Summary

Narendra Bharani - CEO

Creative and results oriented professional with over 7+ years of experience in General Management, Consulting, Sales & Implementation of Business Management and Cloud Based Solutions.

He would focus on Customer Acquisition, Sales Lifecycle Management, Marketing, Strategy, Business and Process.

Sunil Johnson - COO

Highly motivated person with over 7+ years experience of Operations, Information Technology and Global Networking. An acute commercial sense, is an effective negotiator and has keen eye for the strengths and weaknesses within contracts.

He would focus on Vendor Management, Technology, Logistics, Support and Operations.


Founding Team

Co-Founder & CEO @ Zastraa, Inc., Regional Sales Manager @ Act-On Software, Inc., Manager - Enterprise Sales @ Talview (previously Interview Master)


Zastraa, Inc. (2015 - present)
Co-Founder & CEO

Act-On Software, Inc. (2015 - 2015)
Regional Sales Manager

Talview (previously Interview Master) (2015 - 2015)
Manager - Enterprise Sales


VSM Aerospace< Bangalore
Bachelor of Engineering • 2007 - 2011

Hindustan Aviation Academy
Diploma in Aircraft Designing • 2006 - 2007

Chinmaya vidyalaya

Sunil Johnson

Sunil Johnson

Co-Founder, COO

Product/Service Summary

Zastraa is a provider of outsourced sales and support solutions for companies ranging from small software start-ups to Fortune 500. We build 100% dedicated teams and partner closely with our clients to deliver a transparent and totally accountable solution with a focus on metrics, targets and the use of the latest technology in sales and service

Zastraa consultants define and execute sales strategies that drive the company/clients business growth, reduce costs and create new revenue streams. We take a “big picture” approach, working with you to learn your business vision and goals. Whether you need to differentiate your company, reinvent business functions or accelerate revenue growth, we can get you there.

Product/Service Descriptions